Support
Seamless Experience
At BargeOps, we are committed to ensuring that your experience with our software is seamless and efficient. Our dedicated Support team is available to assist you with any questions or issues that may arise. Whether you need help troubleshooting, have questions about system functionality, or require assistance with software updates, we are here to help.
How to Contact Support
We offer multiple ways to reach our support team to ensure that you receive the assistance you need promptly. You can contact us via:
PHONE
Call us at 314-590-6920 for immediate assistance. Our team is available Monday through Friday, from 8am to 5pm Central Time, excluding holidays.
For non-urgent matters, you can email us at support@bargeops.com. Our team will respond within one business day. Please provide as much detail as possible about the issue you’re facing to ensure the fastest resolution.
Support Hours
Our Support team is available from 8am to 5pm Central Time, Monday through Friday. Please note that we are closed on holidays. If you experience an issue outside of these hours, we encourage you to leave a message or send an email, and we will respond as soon as we are available.
What to Expect When You Contact Us
When you reach out to BargeOps Support, we will work with you to resolve your issue quickly. Here’s what you can expect:
Acknowledgment
We will acknowledge your request within 24 hours, ensuring that we are aware of your issue and working to address it.
Investigation
Our Support team will investigate the issue, using the details you provide to understand the situation thoroughly.
Resolution
Once we identify the issue, we will offer clear steps for resolution and assist you through the process.
Contact Us
If you have any questions, feel free to reach out.